For a really shitty time…book Delta

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In last year’s airline index, Delta was ranked fifth out of the seven major airlines on the list. But its acquisition of last year’s worst airline, Northwest, didn’t do its index score any favors. Delta’s customer satisfaction index dropped a whopping 9.7% from last year. And since ACSI began keeping score in 1995, Delta has sunk an amazing 27.3%.

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